Refund & Cancellation Policy

Non-Refundable Purchases

All search purchases are non-refundable once the search has started. The server begins processing your search immediately after payment completes. This includes cases where:

• You are dissatisfied with the content or findings of the report.
• The search did not find what you expected.
• You change your mind after payment is processed.

Full Refund for Delivery Failure

You will receive a full refund to your original payment method if we fail to deliver your report. A failure occurs when:

• The job terminates with a permanent error.
• The job is held and cannot be completed within 24 hours.

If you experience a delivery failure, please contact us at billing@onepointcto.com with your search ID and email address, and we will process your refund promptly.

Unpaid & Abandoned Searches

If you start a search and do not complete payment:

• Your unpaid search expires after 24 hours.
• All uploaded files associated with the unpaid search are automatically deleted.
• You can cancel an unpaid search anytime from your Orders page without penalty.

Vouchers & Promotional Codes

• Vouchers and promotional codes have no cash value.
• They are non-refundable and non-transferable.
• Vouchers may be limited, expire, or be withdrawn at any time.

Refund Timing & Duplicate Charges

Refunds are processed to your original payment method via Stripe. Depending on your card issuer, refunds typically appear in your account within 5–10 business days, though this timing is determined by your bank and is outside our control.

If you notice a duplicate charge, please contact us at billing@onepointcto.com with your payment details. We will investigate and refund any erroneous charges.

Report Content & Dissatisfaction

Primoris reports are screening aids. Dissatisfaction with the findings, comprehensiveness, or quality of a report does not constitute a failure to deliver. The report was delivered; what matters is whether the job completed successfully, not whether you like the results.

Chargebacks

If you have a billing dispute, contact us first at billing@onepointcto.com before initiating a chargeback with your card issuer. We are happy to discuss your concern and work toward a resolution.

Questions?

For billing questions or refund requests, contact billing@onepointcto.com and include your search ID or payment reference.